Last updated: July 24, 2026These Terms & Conditions apply to use of the KAL Medical Transportation website and to requests for non-emergency transportation.Service scope: KAL Medical provides non-emergency transportation only. We do not provide emergency medical care. Call 911 or the appropriate emergency service when immediate care is required.Booking and confirmation: A request is not confirmed until KAL Medical accepts the trip and communicates the pickup plan, price, and relevant conditions. Accurate passenger, mobility, pickup, destination, and contact information must be provided.Passenger readiness and assistance: Passengers and coordinating parties must provide safe access, be ready within the confirmed pickup window, disclose relevant mobility equipment, and follow reasonable safety instructions. Companions must be disclosed in advance.Changes, cancellations, waiting time, and fees: Availability, cancellation terms, waiting-time charges, additional stops, long-distance pricing, and other fees may vary by trip and will be explained during confirmation. Delays caused by traffic, weather, facilities, or other circumstances may occur.Payment: Payment terms and accepted methods are communicated before service. The requesting party is responsible for agreed charges unless another arrangement is confirmed in writing.Safety and conduct: KAL Medical may decline or stop service when conditions are unsafe, information is materially inaccurate, or conduct threatens passengers, staff, or property.Website use and liability: Website information is general and may change. To the extent permitted by law, KAL Medical is not responsible for indirect losses or delays outside its reasonable control.Privacy and law: Our Privacy Policy applies to personal information. These terms are governed by applicable California law. Questions may be sent to info@kal-medi.com or (415) 316-7541.